Home › Resources
ResourcesReference guides for ecommerce operators.
Permanent, maintained guidance on the operational leaks that sit between your orders, carriers, marketplaces and customers.
Marketplace recovery: what Amazon owes you and how to claim it
Reimbursements are not automatic. Refunds where the item never came back, inventory that was never credited, and not-received claims contradicted by tracking all have to be found and filed inside a window. These guides cover what is eligible and how the process works.
1 published guide Carrier claimsCarrier claims: compensation you are owed when delivery fails
Guaranteed services carry a contractual promise. When a parcel misses its window, is lost, or arrives damaged, compensation is due — but almost none of it is claimed, because checking every parcel against every carrier’s small print is work nobody has time for.
1 published guide Carrier financeCarrier finance: rate cards, surcharges and invoice errors
Carrier invoices are assembled from base rates, fuel surcharges, zone assignments and dimensional weight, generated by billing systems that make mistakes. Checking a line against a contracted rate card is arithmetic, but at volume nobody does it.
1 published guide Returns and fraudReturns and refund abuse: causes, patterns and prevention
Return volume concentrates rather than spreading evenly, and the cause is usually specific and fixable. Refund abuse hides in the same data — invisible on any single order, obvious across several.
1 published guide Support automationEcommerce support automation: what works and what does not
Most support AI optimises for deflection, counting how many tickets went away. The thing that decides whether a customer returns is whether they got what they needed. These guides cover the difference.
1 published guide