Carriers owe you money when guaranteed delivery runs late.
Services like Parcelforce Express 24 carry a guarantee. When the parcel lands late, you are owed money — and almost nobody claims it.
By submitting you agree to be contacted about your audit.
What’s slipping through
- ?A guaranteed parcel lands late and the compensation is never claimed.
- ?Checking every parcel against every carrier's small print is a job nobody has.
- ?So the money sits there, quietly written off as a cost of doing business.
- ✓Checks every delivery against the service level you actually paid for.
- ✓Flags every late guaranteed parcel that qualifies for compensation.
- ✓Files and tracks the claims, so money comes back with minimal effort.
6%
of shipments identified as claimable for one retailer, every month.1
1 Aquacadabra, measured across a single month of shipping volume.
How it works
Connect your carrier accounts
Read-only. Shipherd pulls shipment and tracking data automatically.
Every parcel checked against its service
Promised delivery date compared to actual scan events, parcel by parcel.
Qualifying claims surfaced
Only shipments that genuinely breach the guarantee, with the evidence attached.
Filed and chased
Claims submitted within each carrier's window and followed to resolution.
What you get
Service-level checking
Every parcel measured against the service you paid for, not a generic SLA.
Guarantee breach flags
Late guaranteed deliveries identified automatically, with evidence.
Claim filing
Submitted inside each carrier's claim window before it expires.
Lost & damaged
No-scan and damaged parcels surfaced for claim alongside late ones.
Replacement tracking
Original and replacement shipments both monitored, so neither is missed.
Claim ledger
Status and value of every claim in one view.
Works with what you already run
No migration. Shipherd reads from your existing stack.
Frequently asked questions
Can you claim compensation when a guaranteed delivery is late?
Yes. Guaranteed services such as Parcelforce Express 24 carry a delivery guarantee, and the carrier owes compensation when the parcel arrives late. Most sellers never claim it because checking every parcel against each carrier's terms is manual work nobody has time for.
What proportion of shipments are usually claimable?
Shipherd identified 6% of shipments as claimable for one retailer in a single month. The figure varies by carrier mix, service level and season, and tends to rise sharply during peak trading periods.
Which carriers does this work with?
Shipherd works with the major UK carriers including Parcelforce, Royal Mail, DPD, Evri, UPS, DHL and FedEx. Each carrier's own service terms and claim windows are applied rather than a generic rule.
Do I have to file the claims myself?
No. Shipherd files and chases claims on your behalf and tracks each one to resolution, so the work does not land back on your operations team.
What does it cost?
You only pay us if we recover. The fee is a share of what actually comes back, so if nothing lands you owe nothing.
Does claiming damage my carrier relationship?
Claiming against a contracted service level is a normal commercial process, not a dispute. The same performance data also strengthens your position at contract renewal, which is usually worth more than the claims themselves.
Who it’s for
Founders
Amazon owes you for refunds where the item never came back. Finding those means reconciling three separate reports against each other.
For finance leadersHead of Finance
Nothing surfaces what marketplaces and carriers owe you. There is no report, no alert, no line in the P&L that says unclaimed.
More in Finance
Amazon reimbursements
Amazon issues refunds without always reimbursing you. If you aren't finding, filing and chasing ever…
FinanceInvoice reconciliation
Carrier bills are built from base rates, fuel and surcharges on legacy systems with a proven error r…
OverviewThe Finance pillar
How these modules work together.
Ready to stop the leaks?
Live in days, not months. No cost to start. You only pay us if we recover.