Services like Parcelforce Express 24 carry a guarantee. When the parcel lands late, you are owed money — and almost nobody claims it.
By submitting you agree to be contacted about your audit.
Four places money leaves a fulfilment operation, and what each one is worth. Your channel mix, carrier mix and ticket volume decide where most of yours sits.
Guaranteed services that missed their window, plus loss and damage against contracted service levels.
Shipherd estimate Shipherd estimates 6% of carrier spend is recoverable as service-failure compensation. Across invoice errors and service-failure compensation, up to 12% of carrier spend is recoverable. On one Parcelforce account, 335 claimable shipments were found and filed, with 207 more already past the carrier deadline.How this was measured →
Read-only. Shipherd pulls shipment and tracking data automatically.
Promised delivery date compared to actual scan events, parcel by parcel.
Only shipments that genuinely breach the guarantee, with the evidence attached.
Claims submitted within each carrier's window and followed to resolution.
Every parcel measured against the service you paid for, not a generic SLA.
Late guaranteed deliveries identified automatically, with evidence.
Submitted inside each carrier's claim window before it expires.
No-scan and damaged parcels surfaced for claim alongside late ones.
Original and replacement shipments both monitored, so neither is missed.
Status and value of every claim in one view.
No migration. Shipherd reads from your existing stack.
Yes. Guaranteed services such as Parcelforce Express 24 carry a delivery guarantee, and the carrier owes compensation when the parcel arrives late. Most sellers never claim it because checking every parcel against each carrier's terms is manual work nobody has time for.
Shipherd estimates service-failure compensation at 6% of carrier spend. The realised figure varies by carrier mix, service level and season, and tends to rise during peak trading periods.
Shipherd works with the major UK carriers including Parcelforce, Royal Mail, DPD, Evri, UPS, DHL and FedEx. Each carrier's own service terms and claim windows are applied rather than a generic rule.
No. Shipherd files and chases claims on your behalf and tracks each one to resolution, so the work does not land back on your operations team.
You only pay us if we recover. The fee is a share of what actually comes back, so if nothing lands you owe nothing.
Claiming against a contracted service level is a normal commercial process, not a dispute. The same performance data also strengthens your position at contract renewal, which is usually worth more than the claims themselves.
Marketplace refunds where the item never came back are reimbursable. Finding them means reconciling three separate reports against each other.
For finance leadersNothing surfaces what marketplaces and carriers owe you. There is no report, no alert, no line in the P&L that says unclaimed.
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