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Carrier claimsCarrier claims: compensation you are owed when delivery fails
Guaranteed services carry a contractual promise. When a parcel misses its window, is lost, or arrives damaged, compensation is due — but almost none of it is claimed, because checking every parcel against every carrier’s small print is work nobody has time for. Across invoice errors and service-failure compensation, Shipherd estimates up to 12% of carrier spend is recoverable.
Guides
Can you claim compensation when a UK carrier delivers late?
Yes, on guaranteed services.
Read guideWhat is carrier claims automation?
Carrier claims automation is software that checks every shipment against the service level it was sold on, identifies the ones that qualify for compensation, and files the claim before the window closes.
Read guideWhere Shipherd helps
The platform modules connected to this area of the operation.
Carrier claims
Services like Parcelforce Express 24 carry a guarantee. When the parcel lands late, you are owed money — and almost nobody claims it.
Explore module Logistics · Carrier intelligenceCarrier intelligence
Your contracts set limits on delays, loss and damage. Performance against them is invisible, so breaches go unchallenged and renewals go unarmed.
Explore module