Multi-channel ecommerce leaks profit and loyal customers.

Shipherd recovers costs that leak out of ecommerce fulfilment operations and resolves customer support tickets. It works across three areas: finance (marketplace and carrier claims, invoice reconciliation), logistics (carrier performance and returns intelligence), and customer experience (ticket resolution, delay prediction, damage and fraud review).

Up to 4% of Amazon revenue typically sits in eligible reimbursements that are never claimed. The gap comes from refunds issued where the item was never returned, lost or damaged inventory that was never credited, and refund fraud where tracking shows delivery but the customer claims non-receipt. All three are claimable, and all three have to be found and filed.

Yes. Guaranteed services such as Parcelforce Express 24 carry a delivery guarantee, and the carrier owes compensation when the parcel arrives late. Most sellers never claim it because checking every parcel against each carrier's terms is manual work nobody has time for.

Carrier invoices typically show a 2% to 6% discrepancy between what you are billed and what you actually owe under your contracted rate card. Errors come from base rates, fuel surcharges and oversize fees applied on legacy billing systems.

No. Shipherd works inside your existing helpdesk, including Zendesk and eDesk. It gathers order, tracking, warehouse, catalogue and policy context automatically on every ticket, then either resolves the ticket autonomously, hands your agent a pre-investigated draft, or routes it to the right team with the evidence attached.

Yes. Shipherd classifies every ticket by intent, sentiment, priority and complexity. Low-complexity, high-confidence cases resolve autonomously; anything requiring judgement is drafted for an agent or escalated with a briefing note rather than answered automatically. You set where the line sits.

Evidence is captured by the customer at the moment the claim is raised, rather than supplied later from their camera roll. Shipherd verifies the evidence is authentic and usable, then assesses whether the damage shown supports what was reported. Claims that fail verification are flagged for your agent.

There is no cost to start. Cost recovery is charged on a no-recovery-no-fee basis, so you only pay once money is returned to your account. Customer experience is charged through a platform fee plus a per-resolution fee.

Days, not months. Shipherd connects to your existing helpdesk, carriers and marketplace accounts rather than replacing them, so there is no migration and no implementation project.