Platform › Customer experience
Customer experience
Resolve more tickets with the team you already have.
Shipherd investigates every ticket before your agent opens it, then resolves it, drafts it, escalates it with a briefing, or routes it to the right team. You choose where the line sits.
By submitting you agree to be contacted about your audit.
Working with UK multi-channel retailers from £2M to £20M GMVBacked by Q Ventures & ElevenLabs Grants
Modules
Customer experience
Ticket resolution
Shipherd investigates every ticket before your agent opens it — pulling order, tracking, warehouse, catalogue …
Customer experienceDelay prediction
Most WISMO tickets are avoidable. Shipherd monitors every order against its promised date, spots the ones runn…
Customer experienceDamage & fraud review
The customer captures the evidence on their own phone at the moment they raise the claim. Shipherd checks it i…