Your carriers fail more than you can see.
Your contracts set limits on delays, loss and damage. Performance against them is invisible, so breaches go unchallenged and renewals go unarmed.
By submitting you agree to be contacted about your audit.
What’s slipping through
- ?Long delays, lost orders and damaged parcels breach the standards you agreed.
- ?You refund customers or send replacements, then track both shipments by hand.
- ?Identifying claimable shipments and filing is manual and cumbersome.
- ✓Measures every carrier against its contractual service promises.
- ✓Monitors the original shipment and the replacement, so neither is lost.
- ✓Gives you performance evidence to hold carriers to account at renewal.
94.2%
typical on-time performance — against a contracted threshold you agreed.1
1 Illustrative. Actual figures depend on carrier mix and service levels.
How it works
Connect your carriers
Shipment and tracking data pulled automatically, read-only.
Contracts encoded
Your agreed thresholds for delay, loss and damage, per carrier and service.
Performance measured continuously
Every shipment scored against the standard you contracted for.
Breaches evidenced
Claimable failures surfaced with the tracking history attached.
What you get
Carrier scorecards
On-time, loss and damage rates per carrier, per service, over time.
Threshold breaches
Failures against your contracted limits, flagged automatically.
Replacement tracking
Original and replacement shipments both monitored to resolution.
Claim evidence
Full tracking history attached to every claimable breach.
Renegotiation data
Performance history exported for contract review.
Route weak points
Which lanes, depots and services fail most often.
Works with what you already run
No migration. Shipherd reads from your existing stack.
Frequently asked questions
How do I track carrier performance?
Carrier performance tracking compares each shipment's actual delivery against the service level you contracted for, producing on-time, loss and damage rates per carrier and per service. Without it, performance is only visible through customer complaints, which surface a fraction of the failures.
What should a carrier scorecard include?
At minimum: on-time delivery rate against contracted standards, loss rate, damage rate, and the same figures broken down by service level and by lane. Rates measured against your specific contract are far more useful than a carrier's published national average.
Can carrier performance data help at contract renewal?
Yes, and this is often worth more than the claims. Going into a renewal with a documented record of missed service levels changes the conversation from a price discussion to a performance discussion.
Does this replace my carrier's own tracking?
No. Shipherd reads the tracking data your carriers already produce and measures it against your contract, which is the part carriers do not do for you.
What counts as a claimable breach?
This depends on your contract. Guaranteed services usually carry explicit compensation terms, while broader contracts set thresholds for delay, loss and damage. Shipherd applies your specific terms rather than a generic rule.
How long before I see useful data?
Scorecards become meaningful once a few weeks of shipment volume has been processed. Historic data, where available, shortens this considerably.
Ready to stop the leaks?
Live in days, not months. No cost to start. You only pay us if we recover.