1. Introduction
These Terms and Conditions ("Terms") govern your use of the Shipherd software-as-a-service platform ("Service"), provided by Shipherd Ltd, a company registered in the United Kingdom ("we", "us", or "our"). By using our Service, you agree to be bound by these Terms.
2. Service Description
The Service is an ecommerce profit recovery and operations automation platform that identifies and recovers money lost across marketplaces and carriers, while automating the customer issues those failures create.
3. User Obligations
You agree to use the Service in compliance with all applicable laws and regulations. You are responsible for the accuracy of information provided and for ensuring the security of your login credentials.
4. Privacy and Data Protection
Our Privacy Policy describes how we collect, use, and protect your personal information. By using our Service, you acknowledge that you have read and understood our Privacy Policy, which is incorporated into these Terms by reference.
5. Intellectual Property
All intellectual property rights in the Service, including but not limited to software, trademarks, and content, are owned by or licensed to Shipherd. You may not copy, modify, or distribute any part of the Service without our prior written consent.
6. Fees and Payment
Use of the Service may be subject to subscription fees as outlined in your service agreement. All payments are due as per the terms specified in the invoice.
7. Termination
We may suspend or terminate your access to the Service at our discretion if you breach these Terms. Upon termination, your right to use the Service ceases immediately.
8. Liability and Disclaimers
The Service is provided on an "as-is" basis. We do not guarantee uninterrupted access or error-free functionality. To the fullest extent permitted by law, we disclaim all warranties and limit our liability for any direct or indirect damages arising from use of the Service.
9. Governing Law
These Terms shall be governed by and construed in accordance with the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.
10. Contact Information
If you have any questions about these Terms, please contact us at:
Shipherd LTD
Email: [email protected]
Address: 176 Franciscan Road, London SW17 8HH, England
Last Updated: April 5, 2025