The same operational failures create lost money, avoidable delivery problems and frustrated customers. Shipherd addresses them from three angles: recover what you are owed, hold the operation to account, and resolve the customer issues those failures create.
Money leaks out of a fulfilment operation in three places: reimbursements that go unclaimed, carrier guarantees that nobody enforces, and invoices that don't match the rate card. Shipherd recovers all three.
View Finance overview →Marketplace reimbursements have to be found, filed and chased inside a claim window. Most of that work never happens, so most of the money never comes back.
Finance · Carrier claimsServices like Parcelforce Express 24 carry a guarantee. When the parcel lands late, you are owed money — and almost nobody claims it.
Finance · Invoice reconciliationCarrier bills are built from base rates, fuel and surcharges on legacy systems with a proven error rate. Nobody has time to check them line by line.
Your contracts set standards for delay, loss and damage. Shipherd measures every carrier against them, evidences the breaches, and shows you why returns really happen.
View Logistics overview →Your contracts set limits on delays, loss and damage. Performance against them is invisible, so breaches go unchallenged and renewals go unarmed.
Logistics · Returns intelligenceReturns aren't just refunds to process. The patterns point straight at the cause — a listing photo, a supplier's sizing chart, a handful of customers gaming the policy.
Shipherd investigates every ticket before your agent opens it, then resolves it, drafts it, escalates it with a briefing, or routes it to the right team. You choose where the line sits.
View Customer experience overview →Shipherd investigates every ticket before your agent opens it — pulling order, tracking, warehouse, catalogue and policy context automatically — then resolves, assists or escalates.
Customer experience · Delay predictionMost WISMO tickets are avoidable. Shipherd monitors every order against its promised date, spots the ones running late, and tells the customer before they have to ask.
Customer experience · Damage & fraud reviewThe customer captures the evidence on their own phone at the moment they raise the claim. Shipherd checks it is usable, assesses whether it supports what they reported, and flags the claims that don’t hold up.
Four places money leaves a fulfilment operation, and what each one is worth. Your channel mix, carrier mix and ticket volume decide where most of yours sits.
Seller-fulfilled refunds where the item never came back, and not-received claims contradicted by carrier tracking.
Measured result 395 eligible orders worth £15,967 identified in a single month at a live account. 76% of claimed value granted.How this was measured →
Guaranteed services that missed their window, plus loss and damage against contracted service levels.
Measured result 6% of shipments claimable at a live account, worth £120,000 a year on £2M of carrier spend.How this was measured →
Base rates, fuel surcharges, zone and dimension errors against the rate card you actually signed.
Industry benchmark Live reconciliation running now; our own figure follows once a full cycle completes.How this was measured →
Tickets resolved without an agent opening them. Handling time falls from 4–7 minutes to under 30 seconds.
Measured result Over 55% of a live inbox handled automatically within three months, and still climbing. On 6,000 tickets a month that is 3,300 agent hours a year.How this was measured →
No cost to start. You only pay us if we recover.