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Marketplace recoveryMarketplace recovery: what Amazon owes you and how to claim it
Reimbursements are not automatic. Refunds where the item never came back, inventory that was never credited, and not-received claims contradicted by tracking all have to be found and filed inside a window. These guides cover what is eligible and how the process works.
Guides
Amazon refunded the customer but the item was never returned. What can you do?
You can claim it back.
Read guideHow do you audit Amazon reimbursements?
An Amazon reimbursement audit reconciles three things that are recorded separately and rarely compared: the refund you issued, whether the item came back, and whether Amazon reimbursed you.
Read guideWhat is an Amazon reimbursement and when does Amazon owe you money?
An Amazon reimbursement is money Amazon returns to a seller when something goes wrong that Amazon is responsible for, or when a refund was issued that should not have stood.
Read guideWhat is an Amazon SAFE-T claim? A guide for UK sellers
A SAFE-T claim is how a seller-fulfilled Amazon merchant asks Amazon to reimburse a refund it issued to a customer against the seller’s return policy.
Read guideWhere Shipherd helps
The platform modules connected to this area of the operation.