Carrier bills are built from base rates, fuel and surcharges on legacy systems with a proven error rate. Nobody has time to check them line by line.
By submitting you agree to be contacted about your audit.
Four places money leaves a fulfilment operation, and what each one is worth. Your channel mix, carrier mix and ticket volume decide where most of yours sits.
Base rates, fuel surcharges, zone and dimension errors against the rate card you actually signed.
Industry benchmark Live reconciliation running now; our own figure follows once a full cycle completes.How this was measured →
Your contracted rates, surcharges and thresholds, per carrier and per service.
Every line item parsed and matched to the shipment it relates to.
Wrong zones, misapplied surcharges, oversize errors and rate mismatches.
Discrepancies filed with the carrier and tracked until credited.
Every invoice line matched to the shipment and the contracted rate.
Fuel, residential, oversize and remote-area fees checked against your terms.
Oversize charges challenged where parcel dimensions do not support them.
Discrepancies raised with the carrier and tracked to credit.
Every invoice checked, not a quarterly sample.
What shipping actually costs you, once errors are stripped out.
No migration. Shipherd reads from your existing stack.
Carrier invoices typically show a 2% to 6% discrepancy between what you are billed and what you actually owe under your contracted rate card. Errors come from base rates, fuel surcharges and oversize fees applied on legacy billing systems.
A carrier invoice audit reconciles each line on a shipping invoice against the rate card you contracted, identifying misapplied surcharges, wrong zones, incorrect dimensional charges and rate mismatches so they can be claimed back as credit.
In principle yes, but a mid-sized retailer receives thousands of invoice lines a month, each needing a match to a shipment and a contracted rate. Manual sampling catches the largest errors and misses the systematic small ones, which is usually where most of the money is.
This depends on your carrier contract, which typically sets a window for raising billing disputes. Shipherd works forward from the point of connection and flags historic discrepancies where the window is still open.
No. Shipherd works from the invoices and rate cards you already hold. Nothing needs to be requested from the carrier to begin.
You only pay us if we recover. The fee is a share of the credits actually returned to you.
Marketplace refunds where the item never came back are reimbursable. Finding them means reconciling three separate reports against each other.
For finance leadersNothing surfaces what marketplaces and carriers owe you. There is no report, no alert, no line in the P&L that says unclaimed.
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Live in days, not months. No cost to start. You only pay us if we recover.