Solutions › Head of Logistics
Your carriers report their own performance.
Against their own definitions, on their own terms, aggregated nationally. You hear about failures when a customer complains. That catches a fraction of them and never shows you the pattern.
By submitting you agree to be contacted about your audit.
Live in days, not months. You only pay us if we recover.
- ?Your contract sets standards for delay, loss and damage. Nobody is counting against them.
- ?When a parcel goes missing you refund the customer or ship a replacement, then track both shipments by hand.
- ?Returns get processed as refunds. The reason they happened never gets examined, so the same SKU keeps coming back.
- ?Renewal negotiations run on anecdote, because there is no record to put on the table.
- ✓Every carrier scored against its own contractual commitments rather than a published national average.
- ✓Failures located: which lanes, which depots, which services.
- ✓Returns grouped by product, listing, supplier, channel and customer, so the cause is visible rather than the volume.
- ✓A documented performance record you take into renegotiation.
6%
of shipments identified as claimable for one retailer in a month
Per lane
performance measured by carrier, service and route
Root cause
returns grouped by product, listing, supplier and channel
Where Shipherd helps
Carrier claims sits under Finance but runs on the same performance data.
Carrier intelligence
Your contracts set limits on delays, loss and damage. Performance against them is invisible, so breaches go un…
Logistics · Returns intelligenceReturns intelligence
Returns aren't just refunds to process. The patterns point straight at the cause — a listing photo, a supplier…
Measurement becomes leverage
In the short term, performance data evidences claimable breaches. At renewal it changes the conversation. A documented record of missed service levels turns a price negotiation into a performance discussion, and that is usually worth more than the claims.
Frequently asked questions
How do I track carrier performance properly?
Compare each shipment’s actual delivery against the service level you contracted for, producing on-time, loss and damage rates per carrier and per service. Without it, performance is only visible through customer complaints, which surface a fraction of the failures and none of the pattern.
What should a carrier scorecard include?
At minimum: on-time delivery against contracted standards, loss rate, damage rate, and the same figures broken down by service level and by lane. Rates measured against your specific contract are far more useful than a carrier’s published national average.
Can this help at contract renewal?
Yes, and it is often worth more than the claims. Going into a renewal with a documented record of missed service levels turns a price negotiation into a performance discussion.
How do I find out why returns are happening?
Return volume concentrates rather than spreading evenly. Grouping returns by product, listing, supplier, channel and customer surfaces the specific cause: a listing image that misrepresents the item, an inaccurate supplier sizing chart, or a channel-specific expectation mismatch.
Does this replace my carrier’s own tracking?
No. Shipherd reads the tracking data your carriers already produce and measures it against your contract, which is the part carriers do not do for you.
Ready to see the numbers?
No cost to start. You only pay us if we recover.