Solutions › Founders
Nobody has twenty minutes to claim back £40.
You ship a thousand parcels a month and Parcelforce owes you on some of them. Working out which ones takes longer than the money is worth, so it never happens. Meanwhile Amazon is holding refunds it never reimbursed, and your DPD invoice has been wrong since March.
By submitting you agree to be contacted about your audit.
Live in days, not months. You only pay us if we recover.
- ?Amazon owes you for refunds where the item never came back. Finding those means reconciling three separate reports against each other.
- ?Parcelforce owes you when a guaranteed delivery lands late. That is a per-parcel check against the small print.
- ?Your carrier invoice might be over by 4%. Verifying it is a job, not a task.
- ?You have known about all of this for two years.
- ✓Shipherd runs the checks continuously across every marketplace and carrier account you hold.
- ✓Claims get filed inside the window instead of after it closes.
- ✓Support absorbs its own routine volume rather than your evenings.
- ✓You review outcomes. That is the whole ask.
Up to 4%
of Amazon revenue goes unreimbursed and is claimable
2–6%
discrepancy between carrier invoices and contracted rate cards
6%
of shipments claimable for one retailer in a single month
Where Shipherd helps
You are currently the finance function, the logistics function and the support function, so you get all three.
Amazon reimbursements
Amazon issues refunds without always reimbursing you. If you aren't finding, filing and chasing every claim, y…
Finance · Carrier claimsCarrier claims
Services like Parcelforce Express 24 carry a guarantee. When the parcel lands late, you are owed money — and a…
Finance · Invoice reconciliationInvoice reconciliation
Carrier bills are built from base rates, fuel and surcharges on legacy systems with a proven error rate. Nobod…
Logistics · Carrier intelligenceCarrier intelligence
Your contracts set limits on delays, loss and damage. Performance against them is invisible, so breaches go un…
Logistics · Returns intelligenceReturns intelligence
Returns aren't just refunds to process. The patterns point straight at the cause — a listing photo, a supplier…
Customer experience · Ticket resolutionTicket resolution
Shipherd investigates every ticket before your agent opens it — pulling order, tracking, warehouse, catalogue …
Customer experience · Delay predictionDelay prediction
Most WISMO tickets are avoidable. Shipherd monitors every order against its promised date, spots the ones runn…
Customer experience · Damage & fraud reviewDamage & fraud review
The customer captures the evidence on their own phone at the moment they raise the claim. Shipherd checks it i…
How you pay
Nothing to start. Recovery is charged as a share of what comes back, so if nothing lands you owe nothing. Support pricing starts once Shipherd is resolving 20% of your ticket volume.
Frequently asked questions
Do I need a finance or ops team to use this?
No. Shipherd is built for operations without dedicated finance or logistics headcount. It connects to your existing marketplace, carrier and helpdesk accounts, runs the checking continuously, and surfaces only what needs a decision from you.
How long does setup take?
Days. Shipherd connects to your existing accounts rather than replacing anything, so there is no migration and no implementation project. Connecting Amazon returns a leakage report within hours.
What does it cost to start?
Nothing. Recovery is charged as a share of money actually returned to your account. If nothing comes back, you owe nothing.
Is this only worth it at scale?
Small operations lose proportionally more. Recovery goes unclaimed because the checking costs more than the claim is worth when done by hand, and that maths is worst when you have the fewest people to spare.
Ready to see the numbers?
No cost to start. You only pay us if we recover.