Solutions › Head of Finance
You are financing money that is already yours.
Marketplaces hold funds when something goes wrong and release them on request. Most sellers never request them, because finding what is owed means reconciling refunds against returns against reimbursements, line by line, and no finance team has that capacity.
By submitting you agree to be contacted about your audit.
Live in days, not months. You only pay us if we recover.
- ?Nothing surfaces what marketplaces and carriers owe you. There is no report, no alert, no line in the P&L that says unclaimed.
- ?Claim windows close on their own schedule. By the time a monthly reconciliation catches a discrepancy, the window has often gone.
- ?Carrier invoices arrive with base rates, fuel surcharges, oversize fees and zone assignments, generated by billing systems with a known error rate.
- ?The loss never presents as a loss. It shows up as margin that is quietly worse than it should be.
- ✓Every marketplace transaction reconciled: refund issued, item returned, money credited.
- ✓Every parcel measured against the service you paid for.
- ✓Every invoice line matched to your rate card, with discrepancies filed for credit.
- ✓All of it in a recovery ledger you can export and audit.
Up to 4%
of Amazon revenue typically sits in eligible reimbursements that are never claimed
2–6%
discrepancy between carrier invoices and contracted rate cards
6%
of shipments identified as claimable in a single month
Where Shipherd helps
Logistics and customer experience are available separately. Finance is where the recovery sits.
Amazon reimbursements
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You only pay us if we recover
You pay a share of what actually reaches your account. Nothing lands, nothing is owed. There is no licence fee against the recovery modules, no implementation cost, and no minimum commitment. The business case does not need a forecast because the downside is zero.
Frequently asked questions
How much Amazon revenue goes unreimbursed?
Up to 4% of Amazon revenue typically sits in eligible reimbursements that are never claimed. The gap comes from refunds issued where the item was never returned, lost or damaged inventory that was never credited, and refund fraud where tracking shows delivery but the customer claims non-receipt. All three are claimable, and all three have to be found and filed.
How accurate are carrier invoices?
Carrier invoices typically show a 2% to 6% discrepancy between what you are billed and what you actually owe under your contracted rate card. Errors come from base rates, fuel surcharges and oversize fees applied on legacy billing systems.
What happens if you recover nothing?
You pay nothing. The fee is a share of money returned to your account, so Shipherd cannot cost you money you have not already received.
How does this appear in our accounts?
Recovered amounts arrive as credits and reimbursements into your existing marketplace and carrier accounts, exactly as they would if claimed manually. Shipherd invoices separately against confirmed recoveries, so the audit trail stays clean.
Can we see what is being claimed?
Yes. Every claim, its status, its evidence and its value sit in an exportable recovery ledger. Nothing is filed without a record.